Refund Policy

Last updated: September 22, 2026

14-day money-back guarantee

You can get a full refund of any payment if you ask for it within 14 days of that payment. This applies to every payment: your first one and every renewal, quarterly or annual. You don’t need to give a reason.

When a payment is refunded, access to the plan it paid for ends. After 14 days from a payment, that payment is not refundable.

How to request a refund

Email support@compliancecolleague.ai from the email address on your account, or contact Paddle directly using the link on your receipt. Paddle is our reseller and merchant of record, so refunds are paid back by Paddle to the payment method you used.

Cancelling

You can cancel at any time from your account. Cancellation takes effect at the end of the billing period you have already paid for: you keep full access until then, and you are not charged again.

Billing

Solo, Practitioner and Virtual CISO are billed quarterly in advance by default, or annually if you choose that at checkout. The monthly figure on our pricing page is the effective monthly rate, not a monthly charge. The free trial needs no payment card and is never charged.

Who you are buying from

Subscriptions to Compliance Colleague are sold through Paddle, which acts as the merchant of record. Charges appear on your statement under Paddle’s name. This policy sits alongside our Terms of Service.